Comfy values all its customers and is committed to customer satisfaction. If you encounter any problem with our products, we will do the utmost to solve it.
Top Support Issues
Use the following links for answers to our most frequently asked support issues:
Since Windows Vista OS has been launched worldwide, Comfy has developed and adapted all its software games to run on Vista. The following versions run on Windows Vista:
First Steps V2.3
My Home V1.6
Let's Imagine V1.5
Birthday Party V1.0, V1.1, V1.2
Christmas in Comfyland V1.4
World of Colors V1.3
Joy of Music V1.2
Animal World V1.3
Time Travel V1.3
My Neighborhood V1.2
You may download the Easy PC User Manual which includes installation instructions on how to install Comfy games on Windows Vista.
*Make sure that the Comfy game runs with "Administrator" privileges by right clicking on the Comfy game icon and going to "Properties". Under the "Compatibility" tab choose "run as administrator". * You must have Flash plug-in installed on your computer to run Comfy games on Vista OS.
We have developed patches for some of our older versions as follows:
This fix will make the following Comfy games versions compatible to operate on Windows Vista OS:
My Home V1.5
Let's Imagine V1.4
World of Colors V1.2 + V1.1
Joy of Music V1.1 + V1.0
If the game you have in hand does not appear here-above or you have an older version than the version listed above, please contact us and we will contact you shortly.
To see a list of the languages available on a title you've purchased, simply check the available languages by selecting "Change Language" in the software's main menu.
If you'd like to know which titles have been translated to which languages, view our full list of languages.
If you receive the message "This program cannot run without the original CD in the drive" during initial installation, make sure you have properly inserted your CD to the CD-Rom drive. If the message still appears, verify that your CD-Rom drive functions properly.
If you've already installed and played the title, your CD may have been subject to or damaged by improper environment, abuse, misuse or accident. In this case, your local Comfy representative can replace your damaged Comfy CD according to the product's License Terms and the local Comfy representative's return policy. For further information, please contact your local representative.
The Easy PC System currently requires the Microsoft Windows Operating System to run, and cannot be used with OSX.
Apple has recently released Boot Camp, which lets users install Microsoft Windows on Intel Based Macs, therefore allowing them to connect and play with the Easy PC System.
To install the Easy PC System on an Intel based Mac, you must first install Boot Camp and Microsoft Windows on it. Once installed, start your Mac and choose to run the Windows Operating System, then connect the Easy PC as if you were using a regular Windows PC.
The Elmo Computer Phone is a product from the Comfy's old product line. This product was first marketed in 1998 and has not been sold worldwide since 2001. This Elmo Computer Phone works with relatively old operating systems (Windows 95/98) that were common during it's selling period and can result in improper installation while trying to install it on up-to-date Operating Systems (i.e. Windows XP). We're sorry but this product is no longer under Comfy's support range since January 2006.
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