Technical Support Issues

This FAQ answers questions dealing with technical issues that may arise while playing with the Comfy Easy PC System. Please take the time to go over the information in this FAQ if you're having any problems with installation or are experiencing any bugs or errors while using our System.

Please select one of the following issues:

• After inserting a Comfy software CD, my computer doesn't recognize it, the game halts at startup or I receive the message "This program cannot run without the original CD in the drive". what should I do?

  If you receive the message "This program cannot run without the original CD in the drive" during initial installation, make sure you have properly inserted your CD to the CD-Rom drive. If the message still appears, verify that your CD-Rom drive functions properly.
  

  
  If you've already installed and played the title, your CD may have been subject to or damaged by improper environment, abuse, misuse or accident. In this case, your local Comfy representative can replace your damaged Comfy CD according to the product's License Terms and the local Comfy representative's return policy. For further information, please contact your local representative.

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• How do I connect the Easy PC keyboard to my computer?

  Follow the steps below to connect the Easy PC keyboard in Windows ME, Windows 2000 or Windows XP operating systems:

  Turn on your computer.

  1. 1. Locate a free USB port on your computer.
  2. 2. Connect the Easy PC Keyboard USB cable connector to the USB port.
  3. 3. Installation should be automatic and may take up to one minute.
     You may observe the status of the installation by the pop-up messages that appear on the computer screen.

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• I can`t hear any voice or music, what should I do?
  First, please check the volume level on your speakers. Then check that the volume in the "volume control" is turned on throughout all channels. The volume control is usually located on the bottom right side of the desktop next to the clock. Look for the small speaker icon and adjust sound level.

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• I have Windows Vista. Will my Comfy games run on Vista?

  Since Windows Vista OS has been launched worldwide, Comfy has developed and adapted all its software games to run on Vista. The following versions run on Windows Vista:

  • First Steps V2.3
  • My Home V1.6
  • Let's Imagine V1.5
  • Birthday Party V1.0, V1.1, V1.2
  • Christmas in Comfyland V1.4
  • World of Colors V1.3
  • Joy of Music V1.2
  • Animal World V1.3
  • Time Travel V1.3
  • My Neighborhood V1.2

  
  You may download the Easy PC User Manual which includes installation instructions on how to install Comfy games on Windows Vista.
  

  *Make sure that the Comfy game runs with "Administrator" privileges by right clicking on the Comfy game icon and going to "Properties". Under the "Compatibility" tab choose "run as administrator".
  * You must have Flash plug-in installed on your computer to run Comfy games on Vista OS.

  
  We have developed patches for some of our older versions as follows:
  

  Comfy Games Fix (for Windows Vista)

  Download now
  
  This fix will make the following Comfy games versions compatible to operate on Windows Vista OS:

  • My Home V1.5
  • Let's Imagine V1.4
  • World of Colors V1.2 + V1.1
  • Joy of Music V1.1 + V1.0

  
  If the game you have in hand does not appear here-above or you have an older version than the version listed above, please contact us and we will contact you shortly.

  
  _READ_MORE

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• I have Windows XP. After I successfully install Comfy Software, I get a "Black Screen" - What should I do?

  This error occurs when there are problems with the Windows XP account used when the software was installed.
  Comfy software needs to be installed using an Administrator account, with a name that does not contain any special characters.
  
  To fix this error, first uninstall the Comfy software that caused the problem, then follow one of these options:
  

  • Changing the current user account:
    Go into the Windows XP Control Panel and choose "User Accounts".
    If it is not already so, change the current user's name into a name that contains only plain English characters.
    Change the user's settings into a Computer Administrator.
  • Creating a new user account:
    Go into the Windows XP Control Panel and choose "User accounts".
    Create a new user account with a name that contains only plain English characters.
    When given the option - choose to set the user as Computer Administrator.

  Once the user account is ready, restart your computer, and install the Comfy software using the Administrator account you've just set up.

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• The animation is slow and jumpy, what should I do?
  If the animation is slow and jumpy, you should choose a lower resolution. You can adjust the resolution by accessing the performance settings instructions in the "Parent section" of the game CD menu.

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• What are the minimum computer system requirements for the Easy PC system?
  1. Processor: 800MHz and above
  2. OS: Microsoft Windows 98SE/Me/2000/XP/Vista
  3. Memory: 128 MB RAM available memory
  4. Hard Disk: At least 30 MB free space
  5. CD-ROM Drive: x 4 and above
  6. USB port
  7. Additional requirements: Sound card, color display and speakers

  
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• What are the minimum computer system requirements for the Software?
  1. Comfy Keyboard
  2. Processor: 800MHz and above
  3. OS: Microsoft Windows 98SE/Me/2000/XP/Vista
  4. Memory: 128 MB RAM available memory
  5. Hard Disk: At least 120 MB free space
  6. CD-ROM Drive: x 4 and above
  7. USB port
  8. Additional requirements: Sound card, color display and speakers

  
  _READ_MORE

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Not finding the issue you're looking for?

Your issue may be listed under another subject, please try going over the following FAQ section:

• Technical Support Issues
• General Use and Information
• Parenting with Comfy